Frequently Asked Questions

Product

1. How can I find out if this tumbler fits in various holders and spaces?

Our tumblers are designed to fit most common holders. Check out the size guide images on each product page for easy reference - just visit the product page and swipe.

2. Does my CupCus tumbler work for cold and hot beverages?

Absolutely! Our tumblers aren't just about keeping your beloved cold drinks chilled to perfection for up to 12 hours; they're also engineered to keep your hot beverages warm for 5 hours. Whether it's a refreshing iced tea or a cozy hot coffee, alcoholic or not, your favorite CupCus tumbler has got you covered for every sip.

3. What materials are used in your products?

All of our products are made from stainless steel. The gaskets that create the suction effect do have some plastic and rubberized material. All items are latex and BPA free.

We use powder coating for our solid colors, and high-quality paint for design & glitter finishes. All of our materials are Prop 65 compliant and go through rigorous testing to ensure safety!

4. Is it possible for me to customize or alter small details on the tumbler to fit my personal preferences?

Absolutely! Each of our personalized products comes with a live preview feature, allowing you to see your custom design in real-time. For more in-depth customizations, our team of designers is on hand to bring your vision to life. We'll even email you a snapshot of the final design for approval before we proceed. Just drop us an email to get started. Email: care@cupcus.com

Care Instructions

1. Can I put my CupCus tumbler in the microwave?

No. Every CupCus is made with stainless steel and should never be put in a microwave.

2. How can I clean these stainless steel tumblers?

Our stainless steel tumblers are super easy to clean. To ensure their longevity, we recommend hand washing them with water and a mild detergent. This approach helps maintain their quality and appearance over time.

3. Can I put my CupCus in the refrigerator or freezer?

Please do not put your CupCus in the freezer! Putting our products in the freezer can ruin them and voids the warranty.

Additionally, you do not need to put your CupCus in the refrigerator. Our double-insulated tumblers were designed to keep your beverage from being affected by outside conditions. This means if you put them in the fridge, it will not change the temperature of the liquid.

We recommend chilling your beverage to the desired temperature before using your CupCus!

Shipping and Delivery

1. How long does it take to receive products and where is it from?

Orders are produced in 3-5 business days and take another 4-8 days for USA domestic delivery, totaling 7-10 business days from purchase.

All items ship from our USA facility using trusted carriers like UPS, USPS, and FedEx.

2. Do you ship outside the US?

Yes, we offer worldwide shipping. Please note that the shipping rates and fees may vary based on your country or region.

3. How can I track my order?

Once your order is ready to ship, you will receive an email with a tracking number. Expect this email 5-7 business days after your purchase.

Cancelation, Refund and Return

1. How do I cancel my order?

Cancellation of an order is allowed on or before 11:00 pm (PDT, -7 GMT) on the same day. After that time, the cancellation will no longer be entertained.

You may contact us via care@cupcus.com to request for cancellation.

2. I received a damaged parcel, what should I do?

In case you received a damaged parcel, please contact us immediately. We guarantee to send you a replacement and no question asked. This is our fault. 

3. What payment methods do you accept?

We accept all the major credit cards as well as PayPal.

So whether you're using a Visa, Mastercard, American Express, or PayPal account, we've got you covered.