Combo 2 Stainless Steel Straws And 1 Cleaning Brush

Our goal here at CupCus is to offer you the best shipping experience possible! We do understand your worry when shopping online. We always keep track of every order and give customers full information by sending update emails regularly.

If you don’t receive your order after 30 days (which will likely never happen), you will get a 100% refund of your money without additional questions. We take a lot of pride in the superior quality of the canvas print within the farmhouse style décor we produce and that same attention to detail applies to our shipping department as well.

All of our prints are custom made to order, which means that there will be 2 time frames from when you purchase the goods until you receive them: Production Time and Delivery Time

Production Time

Our typical Production Time per order is 4-6 business days.

A tracking number will be emailed to you as soon as we complete this stage so that you can follow its progress right through final delivery to your address.

Delivery Time

Standard	Method: USPS, UPS & FedEx Delivery Time: 8-12 business days
Express	Delivery Time: 4-6 business days

Tracking

All orders are 100% tracked. You’ll receive an email with a tracking number and a link to track your parcel once your order leaves our warehouse. Please allow 24-48 hours for the tracking link to start showing shipping information.

(*) Please note that we always strive to process and deliver your order as quickly as possible while maintaining the highest standards of quality. We appreciate your patience and understanding during this process and assure you that your custom prints will be worth the wait.

We want you to love your CupCus brand! The CupCus team is committed to delivering the highest quality pieces in the industry.
If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on the Cancellation & Return/Refunds/Replacement Policy.

The following terms are applicable for any products that You purchased with Us.

CANCELLATION POLICY

Modification (for personalized product) and Cancellation of an order is allowed on or before 11:00 pm (PDT, -7 GMT) on the same day. After that time, the cancellation/modification will no longer be entertained.

If you want to modify or cancel your order, please contact us via care@cupcus.com to send your request, our customer support team is willing to support you.

RETURN POLICY

We believe that returning the product would cost you both time and money, and we would like to make things as easy as possible for you. If there is an issue with your order, we will refund or send you a replacement. Please following the Refund and Replacement policy below:

REFUND AND REPLACEMENT POLICY

At CupCus, your satisfaction is our number one concern.
If you are unhappy with your order due to a defect, damage, wrong item, or a printing quality issue, You are eligible for a full refund or replacement. Please contact us at care@cupcus.com within 20 days of receiving your order including the informations below:

• Order number or Order email or Transaction/invoice id
• Video or photo of the faulty product
• Delivery address
• Phone number

If your claim is approved, we can issue a full refund or provide you with a replacement free of charge.

Refunds will be issued to the original form of payment. Depending on the condition of payment, you will receive your refund within the following:
Paypal: 1 business day
Debit/Credit Card: You can see the refund as a credit approximately 5-10 business days later, depending upon the bank.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@cupcus.com.

Product

1. How can I find out if this tumbler fits in various holders and spaces?

Our tumblers are designed to fit most common holders. Check out the size guide images on each product page for easy reference - just visit the product page and swipe.

2. Does my CupCus tumbler work for cold and hot beverages?

Absolutely! Our tumblers aren't just about keeping your beloved cold drinks chilled to perfection for up to 12 hours; they're also engineered to keep your hot beverages warm for 5 hours. Whether it's a refreshing iced tea or a cozy hot coffee, alcoholic or not, your favorite CupCus tumbler has got you covered for every sip.

3. What materials are used in your products?

All of our products are made from stainless steel. The gaskets that create the suction effect do have some plastic and rubberized material. All items are latex and BPA free.

We use powder coating for our solid colors, and high-quality paint for design & glitter finishes. All of our materials are Prop 65 compliant and go through rigorous testing to ensure safety!

4. Is it possible for me to customize or alter small details on the tumbler to fit my personal preferences?

Absolutely! Each of our personalized products comes with a live preview feature, allowing you to see your custom design in real-time. For more in-depth customizations, our team of designers is on hand to bring your vision to life. We'll even email you a snapshot of the final design for approval before we proceed. Just drop us an email to get started. Email: care@cupcus.com

Care Instructions

1. Can I put my CupCus tumbler in the microwave?

No. Every CupCus is made with stainless steel and should never be put in a microwave.

2. How can I clean these stainless steel tumblers?

Our stainless steel tumblers are super easy to clean. To ensure their longevity, we recommend hand washing them with water and a mild detergent. This approach helps maintain their quality and appearance over time.

3. Can I put my CupCus in the refrigerator or freezer?

Please do not put your CupCus in the freezer! Putting our products in the freezer can ruin them and voids the warranty.

Additionally, you do not need to put your CupCus in the refrigerator. Our double-insulated tumblers were designed to keep your beverage from being affected by outside conditions. This means if you put them in the fridge, it will not change the temperature of the liquid.

We recommend chilling your beverage to the desired temperature before using your CupCus!

Shipping and Delivery

1. How long does it take to receive products and where is it from?

Orders are produced in 3-5 business days and take another 4-8 days for USA domestic delivery, totaling 7-10 business days from purchase.

All items ship from our USA facility using trusted carriers like UPS, USPS, and FedEx.

2. Do you ship outside the US?

Yes, we offer worldwide shipping. Please note that the shipping rates and fees may vary based on your country or region.

3. How can I track my order?

Once your order is ready to ship, you will receive an email with a tracking number. Expect this email 5-7 business days after your purchase.

Cancelation, Refund and Return

1. How do I cancel my order?

Cancellation of an order is allowed on or before 11:00 pm (PDT, -7 GMT) on the same day. After that time, the cancellation will no longer be entertained.

You may contact us via care@cupcus.com to request for cancellation.

2. I received a damaged parcel, what should I do?

In case you received a damaged parcel, please contact us immediately. We guarantee to send you a replacement and no question asked. This is our fault. 

3. What payment methods do you accept?

We accept all the major credit cards as well as PayPal.

So whether you're using a Visa, Mastercard, American Express, or PayPal account, we've got you covered.